This publication will be released early October.
Pre-order this book on the ITSM Shop website.
What is the future of Lean in an increasingly crowded market place?
Is lean still relevant in the Digital age of cloud based services?
How can Lean be used to boost UX and CX?
We will examine the origins and principles of Lean as a practice, and its evolution into a tool for achieving IT’s holy grail – Transformation.
Tools & Techniques
The Five C’s of Lean
Lean: Measures & Metrics
Lean: Case Studies
References and certifications
ISBN Paperback: 9781912651405
ISBN eBook: 9781912651412
Pre-order this guide to Lean.