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Why you need PM4A

Any of these ring a bell? Customers who say: The end product was not what we originally asked for The product and the project changed direction without our realising it Costs escalated without our realising it, but by the time we did, it was too late to stop We were told the product would be delivered late, but by this time, it was too late for us to supply extra effort We were not kept…

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You can be fraAGILE if you ignore test environment management (TEM)

In today’s Agile era, organisations working on transformation programmes are mostly using an exploratory test approach. Which means you have to understand your AS-IS state and immediately work on TO-BE state as soon as you receive software. This becomes extremely challenging when you don’t have a production-like environment and a dedicated team to support your test environment. Lack of monitoring, maintenance and support will ultimately impact your Agile way of working because quality assurance (QA)…

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Culture, Organisational Structure and Service Management

There is a mutual influence between the culture and the structure of an organisation that provides services. In the Integral Service Management Framework (ISMF) this can be seen because culture is an aspect that is positioned in the bottom left quadrant and organisational structure is positioned in the bottom right quadrant. The four quadrants each interact with each other and thus form an integral whole, which determines what a Service Management System (SMS) looks like for an…

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Project Management for All!

There are more and more projects out there these days, most of them not large-sized, and all involved with the projects need to understand what needs to happen if the projects are going to be successful – not just the project managers, but everyone who is involved; managers, users, team members and stakeholders. More and more organisations are becoming aware of the benefits that a single, common, structured method of project management can bring, and…

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Do you know test environment management management challenges?

Test environment management (TEM) is about directing, controlling and managing a test environment. It is a relatively immature discipline. More than 50% of organisations consider test environment management as a major challenge. 20-30% of development and test cycle loss in productivity is due to IT environments. However, as organisations now look to accelerate application delivery and adopt more agile approaches to development, there is a need to improve the way that non-production environments are managed.…

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How you influence human behaviour in services

Services are all about the people delivering them – I wrote so much in my book Service Management:It’s all about the People. However, how do you make sure the people in your organisation are doing the right thing for the customers and users of your service? There are different perspectives on this: at least one that is popular, but doesn’t work, and one that is fairly unknown, but does work. The one that doesn’t work but…

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Consent: How to get it right under GDPR?

With the GDPR already applicable for the past month, some organisations might still be reviewing their consent handling practices trying to figure out how to ensure a valid consent under the new framework. This is not an easy task, as the GDPR lays down more prescriptive and demanding rules when compared to the previous Data Protection Directive 95/46EC. Certainly, the conditions for a valid consent have been upgraded, thus strengthening the position of data subjects…

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Do you know benefits of test environment management?

The era has gone where the team has lots of time to understand system and user expectations. In a fast-changing context, if you need to understand the system which you are changing, you need an environment where you can play like a user. Test environment management enables you to facilitate a ‘live like’ environment which speeds up the project and release schedules. This also helps in reducing infra cost, and it drastically changes the tester’s…

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Test Environment Management success factors

In today’s world, requirements change frequently and it becomes very hard to control three dimensions – namely cost, quality and time. This sometimes results in not giving the required attention to the test environment and underestimating its power. Neglecting test environment management results is compromising the testing and test coverage, which have a direct impact on quality of the product. But if you want to succeed in such situations, always remember a few keys to…

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What Customers Expect from your Service

Most service management frameworks spend little time on the customer’s perspective of a service management system (SMS). My own Integral Service Management Framework (ISMF) is also aimed at the service provider itself, while recognising the need to recognise value: that which makes the customer use your service for their own benefits. The customer has a specific perspective on your SMS: it does not care so much about its internal workings, as long as it yields…

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