Continue reading...

Do you know benefits of test environment management?

The era has gone where the team has lots of time to understand system and user expectations. In a fast-changing context, if you need to understand the system which you are changing, you need an environment where you can play like a user. Test environment management enables you to facilitate a ‘live like’ environment which speeds up the project and release schedules. This also helps in reducing infra cost, and it drastically changes the tester’s…

Continue reading
Continue reading...

Test Environment Management success factors

In today’s world, requirements change frequently and it becomes very hard to control three dimensions – namely cost, quality and time. This sometimes results in not giving the required attention to the test environment and underestimating its power. Neglecting test environment management results is compromising the testing and test coverage, which have a direct impact on quality of the product. But if you want to succeed in such situations, always remember a few keys to…

Continue reading
Continue reading...

What Customers Expect from your Service

Most service management frameworks spend little time on the customer’s perspective of a service management system (SMS). My own Integral Service Management Framework (ISMF) is also aimed at the service provider itself, while recognising the need to recognise value: that which makes the customer use your service for their own benefits. The customer has a specific perspective on your SMS: it does not care so much about its internal workings, as long as it yields…

Continue reading
Continue reading...

Test Environment Management – Stepping Stone of Your DevOps Journey

The objective of DevOps is to release software at a faster rate, with rapid deployment and without much disruption. DevOps also introduces cross functional team working and a concept and collaboration culture. In terms of testing, testers spend a significant amount time and effort to automate test to achieve speed and coverage. So now It becomes very critical to have the right code, right version, right config and right data in a test environment else…

Continue reading
Continue reading...

Why you need a Test Environment Management function!

In today’s fast changing world, at times, the lines between business and IT blur. The more you understand your business the more effectively you will be able to deliver solutions. The speed of implementation is the ultimate key to success in such a fast-changing context. In order to increase your speed and shift from typical waterfall project management to Agile, you are required to set-up some ground rules which act as a foundation to build…

Continue reading
Continue reading...

Do we need a certification scheme for ISO/IEC 38500?

IT governance is a subset of corporate governance. It is a mechanism for aligning IT’s strategy with that of the business. Many organisations implement an IT governance framework to due to stakeholder pressure, or to ensure compliance with regulations governing things such as data protection, financial accountability, and data retention. But how many professionals employ the guidance in the ISO/IEC 38500 family of standards? Many organisations probably use it as a source of best practice…

Continue reading
Continue reading...

Is service management broken?

For years now I have been wondering if we need to take a new approach to service management, some, I think, have even had the same thoughts. With approaches such as ITIL® and ISO/IEC 20000 being updated, some of these thoughts that I have had may be addressed. I have seen some calling for ‘inside out thinking’ and ‘outside in thinking’ (not just in VeriSM™), and enterprise service management, amongst other things, but none of…

Continue reading
Continue reading...

New guide to ISO/IEC 38500:2015 now available!

The role of IT in almost all services that are provided today is pervasive: even in non-IT services such as hospitality, healthcare and transport services, IT is used as a core enabler without which the service would rapidly break down. Governance of IT needs to become an integral part of general corporate governance in order to provide direction for the use of IT in today’s enterprises. Digital transformation is everywhere and is a necessity for companies…

Continue reading
Continue reading...

What classic Service Management is good at – and what not

Classic Service Management frameworks and standards (including ITIL®, COBIT®, CMMI®, ISO/IEC 20000-1)[1] have served their purpose by waking people up to think about how they deliver their services. They all go years back and shaped what people now understand as IT Service Management or just Service Management (because services are not only IT, are they?). What these methods share is how they take a systems approach: a very 1970’s stream of thinking that some call…

Continue reading
Continue reading...

A Concise Introduction to GDPR

ITSM Press have now released a new guide on the EU GDPR to join their ever popular family of concise introductory guides. A Concise Introduction to GDPR provides an introduction to this new piece of EU data protection regulation. It covers the history of the regulation, the key terms and facts and the pros and cons. A Concise Guide to EU GDPR is available through Amazon as either an eBook or as a hard copy book.

Continue reading