Continue reading...

You can be fraAGILE if you ignore test environment management (TEM)

In today’s Agile era, organisations working on transformation programmes are mostly using an exploratory test approach. Which means you have to understand your AS-IS state and immediately work on TO-BE state as soon as you receive software. This becomes extremely challenging when you don’t have a production-like environment and a dedicated team to support your test environment. Lack of monitoring, maintenance and support will ultimately impact your Agile way of working because quality assurance (QA)…

Continue reading
Continue reading...

Culture, Organisational Structure and Service Management

There is a mutual influence between the culture and the structure of an organisation that provides services. In the Integral Service Management Framework (ISMF) this can be seen because culture is an aspect that is positioned in the bottom left quadrant and organisational structure is positioned in the bottom right quadrant. The four quadrants each interact with each other and thus form an integral whole, which determines what a Service Management System (SMS) looks like for an…

Continue reading
Continue reading...

Do you know test environment management management challenges?

Test environment management (TEM) is about directing, controlling and managing a test environment. It is a relatively immature discipline. More than 50% of organisations consider test environment management as a major challenge. 20-30% of development and test cycle loss in productivity is due to IT environments. However, as organisations now look to accelerate application delivery and adopt more agile approaches to development, there is a need to improve the way that non-production environments are managed.…

Continue reading
Continue reading...

How you influence human behaviour in services

Services are all about the people delivering them – I wrote so much in my book Service Management:It’s all about the People. However, how do you make sure the people in your organisation are doing the right thing for the customers and users of your service? There are different perspectives on this: at least one that is popular, but doesn’t work, and one that is fairly unknown, but does work. The one that doesn’t work but…

Continue reading
Continue reading...

Do you know benefits of test environment management?

The era has gone where the team has lots of time to understand system and user expectations. In a fast-changing context, if you need to understand the system which you are changing, you need an environment where you can play like a user. Test environment management enables you to facilitate a ‘live like’ environment which speeds up the project and release schedules. This also helps in reducing infra cost, and it drastically changes the tester’s…

Continue reading
Continue reading...

Test Environment Management success factors

In today’s world, requirements change frequently and it becomes very hard to control three dimensions – namely cost, quality and time. This sometimes results in not giving the required attention to the test environment and underestimating its power. Neglecting test environment management results is compromising the testing and test coverage, which have a direct impact on quality of the product. But if you want to succeed in such situations, always remember a few keys to…

Continue reading
Continue reading...

What Customers Expect from your Service

Most service management frameworks spend little time on the customer’s perspective of a service management system (SMS). My own Integral Service Management Framework (ISMF) is also aimed at the service provider itself, while recognising the need to recognise value: that which makes the customer use your service for their own benefits. The customer has a specific perspective on your SMS: it does not care so much about its internal workings, as long as it yields…

Continue reading
Continue reading...

Test Environment Management – Stepping Stone of Your DevOps Journey

The objective of DevOps is to release software at a faster rate, with rapid deployment and without much disruption. DevOps also introduces cross functional team working and a concept and collaboration culture. In terms of testing, testers spend a significant amount time and effort to automate test to achieve speed and coverage. So now It becomes very critical to have the right code, right version, right config and right data in a test environment else…

Continue reading
Continue reading...

Why you need a Test Environment Management function!

In today’s fast changing world, at times, the lines between business and IT blur. The more you understand your business the more effectively you will be able to deliver solutions. The speed of implementation is the ultimate key to success in such a fast-changing context. In order to increase your speed and shift from typical waterfall project management to Agile, you are required to set-up some ground rules which act as a foundation to build…

Continue reading
Continue reading...

Is service management broken?

For years now I have been wondering if we need to take a new approach to service management, some, I think, have even had the same thoughts. With approaches such as ITIL® and ISO/IEC 20000 being updated, some of these thoughts that I have had may be addressed. I have seen some calling for ‘inside out thinking’ and ‘outside in thinking’ (not just in VeriSM™), and enterprise service management, amongst other things, but none of…

Continue reading