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A Concise Introduction to GDPR

ITSM Press have now released a new guide on the EU GDPR to join their ever popular family of concise introductory guides. A Concise Introduction to GDPR provides an introduction to this new piece of EU data protection regulation. It covers the history of the regulation, the key terms and facts and the pros and cons. A Concise Guide to EU GDPR is available through Amazon as either an eBook or as a hard copy book.

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Service Management – It’s All About the People

In a year when the Service Management community has been presented with VeriSM™ and will get major updates to ISO/IEC 20000-1 and ITIL®, a book has been published that adds new perspectives to what these frameworks present. Service Management – it’s all about the People combines Integral Psychology and Service Management. It shows a human-oriented perspective on Service Management that takes multiple perspectives on how to best provide services to your customers. Perspectives that until…

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