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Do you know test environment management management challenges?

Test environment management (TEM) is about directing, controlling and managing a test environment. It is a relatively immature discipline. More than 50% of organisations consider test environment management as a major challenge. 20-30% of development and test cycle loss in productivity is due to IT environments. However, as organisations now look to accelerate application delivery and adopt more agile approaches to development, there is a need to improve the way that non-production environments are managed.…

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How you influence human behaviour in services

Services are all about the people delivering them – I wrote so much in my book Service Management:It’s all about the People. However, how do you make sure the people in your organisation are doing the right thing for the customers and users of your service? There are different perspectives on this: at least one that is popular, but doesn’t work, and one that is fairly unknown, but does work. The one that doesn’t work but…

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Consent: How to get it right under GDPR?

With the GDPR already applicable for the past month, some organisations might still be reviewing their consent handling practices trying to figure out how to ensure a valid consent under the new framework. This is not an easy task, as the GDPR lays down more prescriptive and demanding rules when compared to the previous Data Protection Directive 95/46EC. Certainly, the conditions for a valid consent have been upgraded, thus strengthening the position of data subjects…

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Do you know benefits of test environment management?

The era has gone where the team has lots of time to understand system and user expectations. In a fast-changing context, if you need to understand the system which you are changing, you need an environment where you can play like a user. Test environment management enables you to facilitate a ‘live like’ environment which speeds up the project and release schedules. This also helps in reducing infra cost, and it drastically changes the tester’s…

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Test Environment Management success factors

In today’s world, requirements change frequently and it becomes very hard to control three dimensions – namely cost, quality and time. This sometimes results in not giving the required attention to the test environment and underestimating its power. Neglecting test environment management results is compromising the testing and test coverage, which have a direct impact on quality of the product. But if you want to succeed in such situations, always remember a few keys to…

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What Customers Expect from your Service

Most service management frameworks spend little time on the customer’s perspective of a service management system (SMS). My own Integral Service Management Framework (ISMF) is also aimed at the service provider itself, while recognising the need to recognise value: that which makes the customer use your service for their own benefits. The customer has a specific perspective on your SMS: it does not care so much about its internal workings, as long as it yields…

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Test Environment Management – Stepping Stone of Your DevOps Journey

The objective of DevOps is to release software at a faster rate, with rapid deployment and without much disruption. DevOps also introduces cross functional team working and a concept and collaboration culture. In terms of testing, testers spend a significant amount time and effort to automate test to achieve speed and coverage. So now It becomes very critical to have the right code, right version, right config and right data in a test environment else…

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