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Why you need a Test Environment Management function!

In today’s fast changing world, at times, the lines between business and IT blur. The more you understand your business the more effectively you will be able to deliver solutions. The speed of implementation is the ultimate key to success in such a fast-changing context. In order to increase your speed and shift from typical waterfall project management to Agile, you are required to set-up some ground rules which act as a foundation to build…

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Do we need a certification scheme for ISO/IEC 38500?

IT governance is a subset of corporate governance. It is a mechanism for aligning IT’s strategy with that of the business. Many organisations implement an IT governance framework to due to stakeholder pressure, or to ensure compliance with regulations governing things such as data protection, financial accountability, and data retention. But how many professionals employ the guidance in the ISO/IEC 38500 family of standards? Many organisations probably use it as a source of best practice…

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Is service management broken?

For years now I have been wondering if we need to take a new approach to service management, some, I think, have even had the same thoughts. With approaches such as ITIL® and ISO/IEC 20000 being updated, some of these thoughts that I have had may be addressed. I have seen some calling for ‘inside out thinking’ and ‘outside in thinking’ (not just in VeriSM™), and enterprise service management, amongst other things, but none of…

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New guide to ISO/IEC 38500:2015 now available!

The role of IT in almost all services that are provided today is pervasive: even in non-IT services such as hospitality, healthcare and transport services, IT is used as a core enabler without which the service would rapidly break down. Governance of IT needs to become an integral part of general corporate governance in order to provide direction for the use of IT in today’s enterprises. Digital transformation is everywhere and is a necessity for companies…

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