Service Management – It’s All About the People

In a year when the Service Management community has been presented with VeriSM™ and will get major updates to ISO/IEC 20000-1 and ITIL®, a book has been published that adds new perspectives to what these frameworks present. Service Management – it’s all about the People combines Integral Psychology and Service Management. It shows a human-oriented perspective on Service Management that takes multiple perspectives on how to best provide services to your customers. Perspectives that until…

Continue reading